MyVaisala user

MyVaisala

at your service

See, manage and buy services for your Vaisala products in one place

MyVaisala has been updated.

Your account and information have moved over automatically. 

MyVaisala user in a control room

Everything you need to manage your Vaisala products

MyVaisala makes your products’ life cycle easier to manage:

  • Order calibrations, repairs, spare parts and accessories for your products, and follow each order through to delivery.
  • View orders, quotes, services and cases across your company.
  • See which devices are due for calibration or maintenance, and act in a few clicks.
  • Create support cases or warranty claims with your product details already in place.
  • Access calibration certificates, warranty status, order history and product-specific information when you need them.
     

Manage your products

Check what is ongoing, see which devices are due for calibration or maintenance, and download your calibration certificates. Your order and support history stays available.

Buy services

Order calibrations and repairs, and buy spare parts and accessories for the products you own, with prices and delivery visible before you order.

Get support

Create a support request or a warranty claim easily with your product details already in place, follow its progress, and see the cases opened elsewhere in your organization.

MyVaisala has been updated. Here's what's changed.

The updated MyVaisala gives you easier access to online purchasing, orders, quotes, product information, documents, service contracts, and support requests. 

Below are answers to common questions you might have about what the update means for your account, data, and access.

Frequently asked questions

What happened to my existing account and data?

Your existing MyVaisala account moved to the updated MyVaisala platform. Your customer data, such as orders, quotes, products, documents, service contracts, and support requests, remain available according to your access rights.

Do I need to create a new account?

No. If you already have a MyVaisala account, you do not need to create a new one. You can continue using MyVaisala with your existing account now with the updated platform.

Do I need to reset my password?

Yes, you need to reset your password once. After that, you can log in with your updated password.

What will happen to the Online Store?

The Online Store continues as normal for now, and hardware purchases are still made there. Over time, online purchasing, quotes, order information, and related services will become available through the updated MyVaisala platform. Until then, the Online Store and MyVaisala will run in parallel, and we’ll communicate any changes in advance.

What can I buy in the updated MyVaisala?

You are able to buy selected Vaisala services, spare parts, accessories, and other available Online Store items. Available products and services may depend on your location, customer account, and access rights.

Can I see activities across my organization?

Yes, depending on your access rights. You are able to view relevant organization-level information such as orders, quotes, products, documents, service contracts, and support requests linked to your customer account.

What do I do if I cannot log in to the updated MyVaisala?

First, reset your password and try again. If you still cannot log in, contact Vaisala support so we can help check your account and access rights.

Value for customers

New to MyVaisala?

Register for MyVaisala to manage your Vaisala products and services online. Create service requests, order calibrations, repairs, spare parts and accessories, view product-specific information, and follow your orders and cases in one place.

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